Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@roadbrat.com.
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at support@roadbrat.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom or personalized products and items that have been worn or used.
Unfortunately, we cannot accept returns on gift cards.
Please contact us if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, you’ll automatically be refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@roadbrat.com.
Shipping Policy
SackMas partners with major international shipping companies and local delivery carriers, allowing us to ship directly to your door and proudly offer worldwide shipping.
To help prevent credit card fraud, orders with incorrect billing information or orders requiring additional verification may be delayed or canceled.
Shipping Process
We require approximately 2–5 business days to process and fulfill your order before it is transferred to the shipping carrier.
During major holidays or periods of unusually high demand, processing may take longer, in some cases up to 10 business days.
Once your order has begun processing through our shipping department, we may be unable to make changes, including address changes. Orders will be shipped to the address provided at checkout.
We process shipments on business days and generally do not ship on Saturdays, Sundays, or public holidays.
Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking information.
For orders containing multiple items, products may occasionally be shipped separately and arrive on different dates.
Tracking
All orders are shipped with tracking whenever available.
You will receive an email containing your tracking number once your order has been dispatched.
Please note that it may take several days for tracking information to update after your package has been handed over to the carrier.
If your order was placed more than 5 business days ago and you have not received tracking information, please contact us at support@roadbrat.com.
Estimated Delivery Times
Shipping times vary depending on the destination country or region. Specific delivery dates cannot be guaranteed.
Estimated delivery times are:
-
United States: 7–14 business days
-
Canada & Europe: 10–14 business days
-
Australia & New Zealand: 10–21 business days
-
Mexico, Central America & South America: 15–30 business days
Please note: These estimates are in business days and do not include our 2–5 business day processing period.
While SackMas will do everything reasonably possible to ensure your order arrives on time, we cannot be held responsible for delays caused by circumstances outside our control, including customs clearance, postal delays, holidays, severe weather, labor disputes, carrier disruptions, or similar events.
Duties, Taxes & Customs Fees
International shipments may be subject to import taxes, duties, VAT, or customs clearance fees once the shipment reaches the destination country.
Any applicable fees are the responsibility of the recipient unless otherwise stated at checkout.
SackMas does not control these charges and cannot predict whether they will apply.
Customs policies vary by country. If you have questions about possible import charges, we recommend contacting your local customs authority.
Lost, Stolen or Damaged Packages
If your tracking information states that your package has been delivered but you have not received it, please first check with household members, neighbors, your local delivery location, or the shipping carrier.
Please contact us at support@roadbrat.com if you continue to experience an issue with your delivery so our team can review the situation.
When reviewing delivery, damage, or return claims, SackMas may use tracking information, timestamps, and delivery confirmation provided by the shipping carrier.
Incorrect Shipping Address
Customers are responsible for ensuring that their shipping information is correct before completing their purchase.
Because we begin processing orders as quickly as possible, we cannot guarantee that an address can be changed after an order has been placed.
If your order has already entered the fulfillment or shipping process, we may be unable to retrieve or redirect it.
Feedback & Questions
We’d love to hear from you.
If you have any questions, feedback, or concerns regarding your SackMas order, please contact us at:
We take customer feedback seriously and are always working to improve your experience with SackMas.